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Home > Wen Yuan (Middle School Edition) > 2021 No.05 > 提升优质服务降低客户投诉率的措施分析

  • 提升优质服务降低客户投诉率的措施分析

    Author(s)：

    谢春雨

    Publication Title：

    Wen Yuan (Middle School Edition) 2021 No.05

    Affiliations：

    国网吉林省电力有限公司白山供电公司 吉林 白山 134300

    Abstract：

    随着用电需求的增加,供电企业对电力服务的要求更加严格苛刻,电力客户的满意度受到多种因素的影响,为了更好地提升电企业客户满意度,提高供电服务质量,降低投诉率,有必要对提升优质服务降低客户投诉率的措施进行分析.

    Keywords：

    优质服务;客户;投诉率

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    [1] 谢春雨.提升优质服务降低客户投诉率的措施分析[J].Wen Yuan (Middle School Edition),2021(05),.

文渊(中学版)
Wen Yuan (Middle School Edition)

Language: 中文

CN：11-9275/G

ISSN：2096-627X

Publication Frequency: 月刊

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