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Home > Wen Yuan (Primary School Edition) > 2022 No.10 > 基于用户体验的高校图书馆知识服务平台服务质量评价体系研究

  • 基于用户体验的高校图书馆知识服务平台服务质量评价体系研究

    Author(s)：

    钟湘若

    Publication Title：

    Wen Yuan (Primary School Edition) 2022 No.10

    Affiliations：

    吉首大学 旅游学院

    Abstract：

    本文结合用户体验理论并参考SERVQUAL、LibQUAL以及E-S-EQUAL评价模型指标，知识服务平台服务的特点，旨在打造一项相对健全的高校图书馆知识服务评价指标，本研究使用层次分析的研究方法，尝试分析出各项指标的权重，最后整合评价数据对某高校图书馆知识服务平台进行实证分析，最终得出研究结果，从而分析并完善平台的服务策略。

    Keywords：

    知识服务平台；图书知识平台；评价体系

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    [1] 钟湘若.基于用户体验的高校图书馆知识服务平台服务质量评价体系研究[J].Wen Yuan (Primary School Edition),2022(10),.

文渊(小学版)
Wen Yuan (Primary School Edition)

Language: 中文

CN：11-9274/G

ISSN：2096-6261

Publication Frequency: 月刊

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