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Home > Wen Yuan (High School Edition) > 2023 No.12 > 强化优质服务减少用电客户投诉

  • 强化优质服务减少用电客户投诉

    Author(s)：

    赵媛 李朋 闫慧鑫 黄婧

    Publication Title：

    Wen Yuan (High School Edition) 2023 No.12

    Affiliations：

    国网唐山供电公司

    Abstract：

    随着我国经济的快速发展，电力行业在国民生活中的地位日益突出。作为供电企业，如何提高服务质量，减少用电客户投诉，成了亟待解决的问题。只有从客户的角度出发，切实解决客户问题，才能赢得客户的信任和支持，为企业的长远发展奠定基础。本文将结合用电客户投诉，分析供电企业在服务中存在的问题，并提出相应的改进措施。

    Keywords：

    电力营销；优质服务；用电客户投诉

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    [1] 赵媛,李朋,闫慧鑫,黄婧.强化优质服务减少用电客户投诉[J].Wen Yuan (High School Edition),2023(12),.

文渊(高中版)
Wen Yuan (High School Edition)

Language: 中文

CN：11-9276/G

ISSN：2096-6288

Publication Frequency: 月刊

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