空乘人员服务意识培养方法的探究_OpenScirbe Publishing

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空乘人员服务意识培养方法的探究

Author(s)：
徐巧婓周娅曦

Publication Title：

Wen Yuan (Primary School Edition) 2019 No.01

Affiliations：
天府新区航空旅游职业学院民航运输系四川眉山 620860

Abstract：
民航业是服务类型行业的一种.空中乘务人员作为直接与旅客当面接触的人员,代表着整个公司的印象,也代表着整个民航业的形象.因此空中乘务人员必须能够提供良好的空中服务.准空乘专业人员的培养重点在于服务意识的培养;空乘人员的服务意识培养应该增强其应变能力,提高实践动手能力,提升服务思想,从而使服务意识真正落实到各个方面,也为今后的工作开展打下一个良好的基础.

Keywords：
民航服务;职业培养;服务意识

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[1] 徐巧婓,周娅曦.空乘人员服务意识培养方法的探究[J].Wen Yuan (Primary School Edition),2019(01),.

文渊(小学版)

Wen Yuan (Primary School Edition)

Language: 中文

CN：11-9274/G

ISSN：2096-6261

Publication Frequency: 月刊

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