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Home > Wen Yuan (Middle School Edition) > 2020 No.01 > 图书馆服务及差错管理

图书馆服务及差错管理

Author(s)：
孙晓玲

Publication Title：

Wen Yuan (Middle School Edition) 2020 No.01

Affiliations：
金林区图书馆黑龙江伊春 153026

Abstract：
在读者服务差错研究中还需要注意差错和错误的区别.差错和错误的区别主要在于:错误的服务行为对读者服务工作的影响更加严重;差错的产生通常是无意识的,而错误的产生多是有意识的、主观的;在读者服务工作中,服务差错是不可避免的,因此被认为是正常的,而服务错误则是可以避免的、难以接受的.

Keywords：
图书馆;服务;差错管理

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[1] 孙晓玲.图书馆服务及差错管理[J].Wen Yuan (Middle School Edition),2020(01),.

文渊(中学版)

Wen Yuan (Middle School Edition)

Language: 中文

CN：11-9275/G

ISSN：2096-627X

Publication Frequency: 月刊

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