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Home > Wen Yuan (Primary School Edition) > 2021 No.10 > 城市轨道交通智能客服发展

城市轨道交通智能客服发展

Author(s)：
张雪苹

Publication Title：

Wen Yuan (Primary School Edition) 2021 No.10

Affiliations：
石家庄市轨道交通集团有限责任公司

Abstract：
随着科学技术的发展，城市轨道交通乘客服务领域必然朝着智能化进化。智能乘客服务系统能够有效提高客服人员的工作量饱满度，节省运营成本；并通过智能语音技术在客服系统的应用，可以实现对乘客需求的自动处理，为乘客带来极简的交互服务体验，从而达到节省人力物力并提高乘客体验的目的。

Keywords：
城市轨道；交通智能；客服发展

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[1] 张雪苹.城市轨道交通智能客服发展[J].Wen Yuan (Primary School Edition),2021(10),.

文渊(小学版)

Wen Yuan (Primary School Edition)

Language: 中文

CN：11-9274/G

ISSN：2096-6261

Publication Frequency: 月刊

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